Cancellation/No Show Policy

We understand that “life happens” sometimes, we ask that you please give us at least 24 hours’ notice of appointment cancellations for routine appointments and 48 hours’ notice for surgeries and Pain Management appointments. When you schedule an appointment with us, we set aside staff and doctor time specifically for you, with adequate notice of a cancellation, we can see another pet at that time.

Repeated no-shows will be charged a fee, and may be required to make a non-refundable deposit for surgical appointments (the deposit would be applied towards to the surgery costs).